Privacy Policy

Identity and Contact Details

Please click on www.yourhappyhorse.com to find out more about Your Happy Horse.

Our designated statutory authority under the General Data Protection Regulation (GDPR) is the Information Commissioners Office. We are based in England, United Kingdom.

The individual in charge of Data Protection within Your Happy Horse is Julie Mullins, Equine Therapist. Contact Julie by email: julie@yourhappyhorse.com or telephone: 07850 465 493.

What Data We Collect

Email Monthly Update Subscriptions

For Email Monthly Update Subscriptions to Your Happy Horse, we capture information on the individuals who we believe have ‘Opted In’ via our website and are interested parties who are happy to receive information on the products or services offered by Your Happy Horse.

We capture these individuals’ full name, email and telephone number only.

Database

We hold the following information on all people who purchase our services and become clients: Full name, address, telephone number, email and details of their horses/animals.

Manual Records

We hold the following paper records for each client: Treatment Consent Forms, Health Questionnaires and Marketing Consent Forms. These are kept in a locked cabinet in a locked room.

Emails

All emails are secured by Gmail as per their Terms & Conditions

The lawful reason that we use to process this data is Consent - where an individual has consented to have their data processed by us - and also a legitimate interest whereby we may process the data when carrying out Direct Marketing.

If the data used for Direct Marketing has not been obtained directly from an individual, identifying data has been obtained from a lawful and proper source, where consent has been previously obtained.

This data is not transferred to a third country outside of the EEA.

We delete data relating to financial payments after 6 years, as we are required to retain information for HMRC.

Records will be removed from email system after 2 years if there has been no engagement with a contact.

We remove data from our Marketing Automation Tool 2 years after there has been no engagement with the prospects. 

All records are disposed of securely when deleted. 

We keep an audit trail of when and how we capture this data.

Other Information on What We Do With Data

We store and process data for which we act as Data Controllers in England, United Kingdom.

We do not provide information for which we act as Data Controllers to any third-parties.

 

How We Look After Data

We take reasonable technical and procedural precautions to prevent the loss, misuse or unauthorised alteration of personal data.

We store the personal data that we collect securely.

We do not publish the details of the safeguards we use to protect personal data that we control as this could reduce the effectiveness of those safeguards.

Cookies

Cookies are text files placed on your computer to collect information about which pages you visit, and how long for. This information is used to track use of the website and to compile statistical reports on website activity.

When you visit our website, you will be presented with a choice which will allow you to decide whether cookies are used or not. In a few cases some of our website features may not function if you choose not to allow cookies on our website.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Your Rights  

Your Happy Horse recognises the rights of data subjects as defined in the General Data Protection Regulation (GDPR).

We will always seek to uphold those rights and the links provided will enable you to communicate with us to exercise those rights, where relevant.

  • Your right to be Informed (this page and further information in communications we might send to you)

  • Your Right of Access - julie@yourhappyhorse.com subject line ‘Right of Access’

  • Your Right to Rectification - julie@yourhappyhorse.com subject line ‘Right to Rectification’

  • Your Right of Erasure (right to be forgotten) - julie@yourhappyhorse.com subject line ‘Right of Erasure’

  • Your Right of Restriction of Processing - julie@yourhappyhorse.com subject line ‘Right of restriction’

  • Your right to data portability - julie@yourhappyhorse.com subject line of ‘Right to data portability’

  • Your Right to Object -julie@yourhappyhorse.com subject line ‘Right to Object’

  • Your Rights in Relation to Automated Decision-Making and Profiling - julie@yourhappyhorse.com subject line ‘Rights Relating to Automation and Decision Making’

Your Happy Horse recognises your right to lodge a complaint with a supervisory authority.

If you have any concerns about our use of your personal information and we have been unable to provide a satisfactory response, you can make a complaint to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Data Subject Rights

We are able to process the following:

  • Disclose - data we hold relating to you

  • Stop – any further use of your data

  • Erase – any data that we hold relating to you

Please send us an email to julie@myhappyhorse.com, describing the details of what you require.  Please state in the Subject of the mail: Disclose, Stop or Erase so we are clear of your request.

We use this approach rather than a web form so that we can confirm that you are the individual that is instructing us to exercise your right. This is so that we can avoid other individuals using your details fraudulently.

Disclose

When we have collated all the data that we hold on you, we will securely send you the data, at most within 30 days. If there is any reason for a delay in providing you with your data, we will notify you as soon as possible. When we send you your data, we will inform you of the other rights that you have that relate to your data.

Stop

We will stop processing any data that we control that relates to you from one working day of receiving your email instruction until the time when we have carried out your instruction. During this time, we may need to contact you if we need any clarification.

Erase

If you want us to stop communicating with you, please consider opting out of communications with us instead of asking us to erase your data. You can access a page which facilitates this by clicking here [Insert a link to the Unsubscribe web page].